Shipping + Returns

Ready-Made Clothing

Shipping

• Ready-made pieces ship within 7–14 days after purchase.
• Shipping time in transit is additional. The 7–14 days covers getting your piece out of the studio, not delivery.
• Carrier transit time is not a delivery guarantee.

International Orders

• International buyers are responsible for any applicable customs, VAT, duties, taxes, or import fees.

Returns + Exchanges

• We do not accept returns for refunds for change of mind.
• If the fit is not right, ready-made garments may be exchanged for another available size of the same style.

Requesting an exchange

• Email kyla@kylalouiseworld.com within 14 calendar days of delivery, with your order number and the size you want.
• Contact the studio before sending anything back, so availability can be confirmed and you receive the exchange address and instructions.
• Send the approved item back within 7 calendar days of receiving those instructions, using a tracked shipping service.

Condition

• Items must be unworn except to try on, unwashed, unaltered, and free of stains, scents and damage, with any original tags attached.
• Swimwear must be tried on over underwear, with any supplied hygiene liners intact.
• Items that do not meet these conditions cannot be accepted for exchange.

Shipping costs

• The customer pays shipping to the studio and shipping of the replacement back to them.
• Original shipping is non-refundable, except where law requires otherwise.
• The replacement shipping charge is confirmed with you before you agree to proceed. Nothing is charged automatically, and no exchange fee is added.

Replacement timing

• The replacement ships once the returned item has been received, inspected, and the agreed shipping paid, within 7–14 days.
• Carrier transit time is additional.

Stock

• Exchanges depend on stock. If the size you asked for is unavailable, you will be contacted before anything ships, to discuss the options.
• There is no guaranteed refund or credit, and a different style is never sent in place of the one requested.

Commissions

• Custom commissions are individually made and are not eligible for standard stock-size exchanges.
• Fit and alteration questions are discussed directly with the studio.

Artwork

• Artwork is not eligible for clothing fit exchanges.

Damaged, defective or incorrect orders

• Contact the studio with your order number and photos of the item and packaging.
• These situations are treated as the studio's error and are not governed by the customer-paid fit exchange terms above.

Your rights

• This policy does not limit cancellation, return, refund or other rights required by applicable law.

Commissions

Production

• Commissions are made to order. Estimated production is 2–4 weeks.
• The actual timeline depends on the design and is agreed with you by email before any payment is taken.

Payment + Acceptance

• Submitting a request does not create an order and does not take payment.
• A commission is not accepted until it has been reviewed and confirmed by email.

Dispatch + Shipping

• Production and shipping are separate stages. Dispatch timing is confirmed with you individually for each commission.
• Carrier transit time is additional and is not a delivery guarantee.

Fine Art Prints

Inquiry Only

• Fine art prints are not sold directly through this site. There is no checkout for prints.
• Availability, price and shipping are confirmed individually by inquiry, before any payment is taken.
• Nothing is charged for a print until those details have been agreed with you by email.
• Write to kyla@kylalouiseworld.com with the print you are asking about.

Mail Club

Pricing

• U.S.: $10/month
• International: $14/month

Billing

• Your Mail Club subscription renews monthly on the date you joined and continues until canceled.

Monthly Cutoff + Shipping

• Join by the 20th to receive the following month's Mail Club piece.
• Mail Club ships during the first week of the following month.
• If you join after the 20th, your first piece will be part of the next eligible cycle.

Cancellation + Refunds

• Cancel before your next renewal to avoid the next charge.
• Processed monthly payments are generally nonrefundable.
• Damaged or fulfillment issues are reviewed individually.

International Orders

• International members are responsible for any applicable customs, duties, taxes, or import fees.

Shipping Address

• Members are responsible for keeping their shipping address current.

Example: Join by October 20 → receive the November Mail Club piece → ships during the first week of November.